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Airline Employees Describe Working Amid This Summer’s Flight Chaos

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An Air Canada flight attendant said flight crews are jumping through hoops to be paid for boarding and ground time, and are worried that mass delays will cause a resurgence in unruly passenger incidents.

A flight attendant addressing passengers.



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In over 20 years working for Air Canada, the flight attendant said she’s never seen employee morale this low, even after 9/11 and at the peak of the pandemic.

Air Canada.



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If a pilot runs out of flight time during a delay, passengers may be asked to get off the plane if they’ve already boarded. An American Airlines pilot told Insider the policy is “embarrassing” and that pilots “absolutely hate” doing this to passengers.

Pilots in a cockpit.

Pilots in a cockpit.

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An Air Canada ramp worker who loads luggage on and off planes at the Toronto Pearson International Airport told Insider that “everybody’s overworked,” and some ramp workers are on the verge of quitting.

Luggage starts to pile up at Pearson International Airport on June 10 2022.

Luggage starts to pile up at Pearson International Airport on June 10 2022.

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Leah, a flight attendant for a major US airline, described how her job has changed since the pandemic. She said the position consists more of consoling, comforting, and de-escalating passengers than it did previously.

Leah flight attendant



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Are you an airline or airport worker? Have a story to share? Contact this reporter from a non-work address at [email protected] 

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